Client Management

As a Client Success Manager (CoreLogic) and Key Accounts Manager (Urbanimmersive) for the HomeVisit brand, I served VIP clients that ranged from coordinating with top-producing agents and teams to regular cadences and project management interfacing with C-suite level executives from the largest real estate brands in the U.S. I have years of experience in working in a fast-paced environment and have demonstrated a capacity to think critically to bring about solutions to complex issues. Clients and colleagues, alike, have come to me for insight, advice, and expertise, and I would strive to fill those same roles as a leader, a resource, an advocate, all while proving an invaluable and irreplaceable asset for the company and its clients. I am at my best when I have a supportive team focused on achieving the company's goals and meeting the client's needs. Below are responsibilities I bring into focus for each and every account, no matter the size or the revenue generated:

• Customer advocacy
• Report generation for upper management and C-suite level executives
• Customer relationship management
• Measuring account growth outcomes
• Anticipating key account changes and improvements
• Communication
• Complaint management
• Industry and product knowledge
• Contract Renewals
• Research key customer wants and needs
• Support of key customers
• Tailoring solutions to client needs
• Build and maintain relationships
• Ensuring high levels of customer satisfaction
• Managing client budgets
• Sales and business development

My extensive book of business has included (but wasn't limited to) some of the largest real estate brands in the U.S.

• Compass Real Estate
• Long & Foster Real Estate
• Heller, Coley, Reed
• Northrop Realty
• Keller Williams
• Redfin
• Washington Fine Properties
• Weichert, Realtors®